Terms of Service

Last updated: July 24, 2026

These Terms of Service (“Terms”) govern your access to and use of moriproducts.com and any purchases made from Mori.

Throughout these Terms, “Mori,” “we,” “us,” and “our” refer to Mori. “You” refers to the website visitor or customer.

By visiting the website or purchasing from us, you agree to these Terms.

1. Eligibility

You must be at least the age of legal majority in your place of residence, or use the website under the supervision and with the permission of a parent or legal guardian.

You may not use our products or services for unlawful purposes.

2. Store platform

Our store is hosted by Shopify, which provides the ecommerce platform that enables us to display and sell our products.

Certain website, checkout, payment, analytics, and security functions are provided by Shopify and other third parties.

3. Product information

We make reasonable efforts to display product descriptions, photographs, colours, measurements, and specifications accurately.

However:

• Screen displays may reproduce colours differently.

• Handmade-style ceramics may have minor variations.

• Pattern placement may vary slightly.

• Measurements may have reasonable tolerances.

• Packaging may change.

• Product details may be updated without notice.

Minor variations in glaze, finish, colour, texture, or pattern are not necessarily defects.

4. Product use and care

Customers must follow any product-use and care instructions supplied with the product or published on moriproducts.com.

Ceramic teaware can break, chip, or crack when dropped, struck, exposed to improper handling, or subjected to sudden temperature changes.

Before each use, inspect ceramic and bamboo tools for damage.

Do not use a chipped, cracked, splintered, or otherwise damaged product.

Mori is not responsible for damage resulting from:

• Misuse.

• Improper storage.

• Failure to follow care instructions.

• Accidents.

• Unauthorised modification.

• Normal wear and tear.

5. Prices and payment

Prices are shown in the currency selected or displayed on moriproducts.com.

Prices may change without notice. A change will not affect an order already accepted, except where there is an obvious pricing error.

You agree to provide current, complete, and accurate billing and payment information.

Applicable shipping charges and taxes will be displayed at checkout where technically available.

Your bank or payment provider may apply foreign-exchange or transaction fees that are outside our control.

6. Orders

Submitting an order is an offer to purchase.

Mori reserves the right to accept, reject, limit, or cancel an order for reasons including:

• Product unavailability.

• Suspected fraud.

• Incorrect pricing.

• Payment failure.

• Address problems.

• Supplier or fulfilment limitations.

• Violation of these Terms.

• Legal or regulatory restrictions.

An automated order confirmation acknowledges receipt of your order but does not necessarily mean that the order has been accepted.

If Mori cancels a paid order, we will refund the relevant amount to the original payment method.

7. Order limits and resale

Mori may limit quantities purchased per person, household, address, payment method, or order.

Products are sold for personal use unless Mori provides written approval for wholesale or resale.

8. Shipping and delivery

Shipping is governed by Mori’s Shipping Policy, which forms part of these Terms.

Delivery dates are estimates unless explicitly stated otherwise.

Risk and title pass as provided under the mandatory laws applicable to the transaction. Nothing in these Terms overrides consumer rights that cannot legally be excluded.

9. Returns and refunds

Returns, replacements, cancellations, and refunds are governed by Mori’s Return and Refund Policy.

By placing an order, you confirm that you have reviewed that policy.

10. Promotions and discount codes

Promotions may be subject to:

• Start and end dates.

• Minimum purchase amounts.

• Product exclusions.

• Geographic restrictions.

• One use per customer.

• Availability limits.

Unless stated otherwise, discount codes cannot be combined, exchanged for cash, or applied retrospectively.

Mori may cancel promotions affected by fraud, technical errors, or misuse.

11. Reviews and user content

When you submit a review, photograph, comment, testimonial, suggestion, or other content, you confirm that:

• You have the right to submit it.

• It is accurate to the best of your knowledge.

• It does not violate another person’s rights.

• It is not unlawful, misleading, abusive, or harmful.

You grant Mori a non-exclusive, worldwide, royalty-free licence to use, reproduce, adapt, publish, and display that content for store, marketing, and promotional purposes, subject to applicable law.

Mori may remove content that violates these Terms.

12. Intellectual property

Moriproducts.com and its content—including the Mori name, branding, layout, graphics, photographs, copy, designs, and product presentation—are owned by or licensed to Mori and are protected by applicable intellectual-property laws.

You may not reproduce, distribute, modify, sell, scrape, republish, or commercially exploit Mori’s content without prior written permission.

13. Prohibited activities

You may not:

• Use moriproducts.com unlawfully.

• Commit or encourage fraud.

• Submit false information.

• Introduce malware or harmful code.

• Attempt unauthorised access.

• Interfere with website security.

• Scrape or harvest data without permission.

• Infringe intellectual-property rights.

• Impersonate another person.

• Use automated systems to overload moriproducts.com.

• Circumvent purchase limits.

• Submit abusive, threatening, or discriminatory content.

Mori may suspend access or cancel orders associated with prohibited activity.

14. Third-party services and links

Moriproducts.com may use or link to third-party services, including:

• Shopify.

• Payment providers.

• Shipping carriers.

• Social-media platforms.

• Analytics services.

• Advertising services.

Mori does not control every third-party service and is not responsible for third-party websites, policies, availability, or content.

Your use of third-party services may be governed by additional terms.

15. Errors and availability

Information on moriproducts.com may occasionally contain typographical errors, inaccuracies, or omissions relating to:

• Product descriptions.

• Pricing.

• Promotions.

• Shipping.

• Availability.

• Delivery estimates.

Mori may correct errors and update information without prior notice.

Mori may modify, suspend, or discontinue any part of moriproducts.com or its product range.

16. Disclaimer of warranties

To the maximum extent permitted by law, moriproducts.com and Mori’s services are provided on an “as available” basis.

Mori does not guarantee that:

• Moriproducts.com will always be uninterrupted.

• Every error will be corrected immediately.

• Every product will remain available.

• Delivery will occur without delay.

• Website content will meet every individual expectation.

Nothing in this section limits mandatory consumer guarantees or warranties that apply under law.

17. Limitation of liability

To the maximum extent permitted by law, Mori and its owners, employees, contractors, suppliers, and service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of moriproducts.com or Mori products.

Where liability cannot legally be excluded, it will be limited only to the extent permitted by applicable law.

Nothing in these Terms excludes liability where exclusion would be unlawful, including liability that cannot be waived under applicable consumer law.

18. Indemnification

To the extent permitted by law, you agree to indemnify Mori against claims, losses, or expenses arising from:

• Your unlawful use of moriproducts.com.

• Your breach of these Terms.

• Your violation of another person’s rights.

• Content you submit.

19. Privacy

Mori’s collection and use of personal information are described in our Privacy Policy, which forms part of these Terms.

20. Severability

If any part of these Terms is found unlawful or unenforceable, that part will be limited or removed only to the minimum extent necessary.

The remaining provisions will continue in effect.

21. No waiver

Mori’s failure to enforce a provision immediately does not waive our right to enforce it later.

22. Entire agreement

These Terms, together with Mori’s Privacy Policy, Shipping Policy, Return and Refund Policy, and any additional terms displayed at checkout, constitute the agreement between you and Mori concerning your purchase and use of moriproducts.com.

23. Changes to these Terms

Mori may update these Terms by posting a revised version on moriproducts.com.

Changes take effect from the date shown at the top of the updated Terms and apply prospectively unless applicable law requires otherwise.