Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at distleyat@gmail.com.

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return-related questions at distleyat@gmail.com.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions and non-returnable items

Certain types of items cannot be returned, such as:

• Perishable goods, including food, flowers, or plants
• Custom products, including special orders or personalised items
• Personal-care goods, including beauty products
• Hazardous materials
• Flammable liquids
• Gases

Please contact us if you have questions or concerns about a specific item.

Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges

The fastest way to make sure you receive the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

14-day European Union cooling-off period

Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As stated above, your item must be in the same condition in which you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, you will automatically be refunded through your original payment method within 10 business days.

Please remember that it may take some time for your bank or credit-card company to process and display the refund.

If more than 15 business days have passed since your return was approved, please contact us at distleyat@gmail.com.